Privacy Policy
Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party providers; we do not store full credit card numbers)
b. Device & Technical Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on pages
- Cookies and tracking data
c. Order & Account Information
- Items purchased
- Order history
- Communication preferences
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service
- Improve website performance and user experience
- Send order updates, promotions, and marketing (you may opt out anytime)
- Detect and prevent fraud
- Comply with legal obligations
3. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for:
- Website functionality
- Shopping cart and checkout
- Analytics (e.g., Google Analytics)
- Advertising and retargeting (e.g., Facebook Pixel, Google Ads)
- Personalizing the shopping experience
You can disable cookies through your browser settings, but some parts of the website may not work properly.
4. Third-Party Services
We share necessary data with trusted third parties to operate our business. Examples include:
- Shopify (hosting, checkout, secure payment processing)
- Google Analytics (website performance tracking)
- Google Ads & Facebook Ads (advertising and remarketing)
- Email marketing providers (order updates & promotions)
- Shipping carriers (order delivery)
These third-party partners only access information needed to perform their services.
5. Data Storage & Security
We take appropriate technical and organizational measures to protect your personal data and prevent unauthorized access. Your data is stored on secure servers managed through Shopify and our service providers.
6. Customer Rights (U.S. Residents)
Depending on your state, you may have rights including:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of selling or sharing personal data
- Opt out of targeted advertising
If you are a California resident and applicable under CCPA/CPRA, you may have additional rights.
Email: Support@voltky.com
7. Data Retention
We retain your information only as long as needed for fulfilling orders, business operations, and legal obligations.
8. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: