Refund policy

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<p>This policy explains how returns and warranty claims are handled by <strong>Voltky Electronics</strong>. By purchasing from our store, you agree to the terms below.</p>
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<h2>1. Scope</h2>
<p>This policy applies to products purchased directly from Voltky Electronics online store in the United States. Products purchased from third-party sellers or outside the U.S. may be subject to different return or warranty terms.</p>
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<h2>2. Return Timeframe</h2>
<p>All returns must be initiated within <strong>30 days of delivery</strong>. No exceptions will be accepted unless approved by Voltky Electronics.</p>
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<h2>3. Damaged or Defective Items</h2>
<p>If you receive a damaged or defective product, contact us immediately. We will issue a free return shipping label along with a Return Number.</p>
<p>Voltky Electronics will inspect all returned items. If the product is found to be fully functional, the return will be treated as a used product return (see Section 4).</p>
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<h2>4. Returns on Opened or Used Products</h2>
<p>Products that have been opened or used are subject to a <strong>30% restocking fee</strong>. The buyer is responsible for return shipping costs.</p>
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<h2>5. Returns on Used Products with Missing Parts or Packaging</h2>
<p>If a returned item is missing parts or original packaging, a <strong>50% deduction</strong> will be applied. Voltky Electronics reserves the right to refuse a refund if the item is misused or missing significant components.</p>
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<h2>6. Returns for Non-Opened Items / Customer Remorse</h2>
<p>For non-opened items returned due to customer remorse, a <strong>10% restocking fee</strong> applies. The buyer is responsible for return shipping.</p>
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<h2>7. Warranty for Quality-Related Issues</h2>
<p>Products with manufacturing defects or quality issues are covered under Voltky Electronics' limited warranty, starting from the purchase date. For such items, we may at our discretion:</p>
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<li>Provide replacement parts</li>
<li>Repair the product</li>
<li>Exchange for a factory refurbished unit</li>
<li>Exchange for a new unit</li>
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<p>Replacements inherit the original warranty period or three months from the replacement date, whichever is longer. Warranty coverage does not apply to damage caused by misuse, accidents, or unauthorized modifications.</p>
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<h2>8. Return and Warranty Conditions</h2>
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<li>All returned items must include any included accessories.</li>
<li>Original packaging should be returned when possible.</li>
<li>Voltky Electronics may reject returns that do not meet these conditions.</li>
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<h2>9. Refund Methods</h2>
<p>All refunds will be processed back to the original payment method once the return is approved and inspected.</p>
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<h2>10. Contact Us</h2>
<p>If you have questions about returns or warranty claims, contact us at:</p>
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Email: <a href="mailto:Support@voltky.com">Support@voltky.com</a>
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